Privacy Policy

This Privacy Policy explains how Pimofy Digital (“Pimofy”, “we”, “us”, or “our”) collects, uses, and protects personal data when you visit pimofydigital.com or engage our services. We are committed to handling personal data responsibly and in line with the principles of the EU/UK General Data Protection Regulation (GDPR) and applicable data protection laws.

1. Who We Are

Pimofy Digital is a data operations service provider based in Nairobi, Kenya. For any privacy matter, contact us at info@pimofydigital.com or on +254 722 412676 / +254 703 201241.

2. Information We Collect

We collect personal data that you provide directly — such as your name, work email, phone number, company, and the details you include when you book a call, request an audit, or contact us. When you use the website, we may also collect limited technical data such as your IP address, browser type, and pages visited, through cookies and similar technologies.

3. How We Use Your Information

• To respond to your enquiries and provide the Operations Capacity Audit™ or other services you request.
• To deliver, manage, and improve our services and our website.
• To send you relevant information about our services, where you have agreed or where we have a legitimate interest in doing so.
• To comply with legal and regulatory obligations.

4. Legal Bases for Processing

We process personal data on the bases of: your consent; the performance of a contract with you; our legitimate interests in operating and growing our business; and compliance with legal obligations.

5. Client Data We Process on Your Behalf

When we deliver data operations services, we may process personal data contained in your systems and records. In that context, you are the data controller and Pimofy acts as a data processor, handling that data strictly on your documented instructions. We will enter into a Data Processing Agreement (DPA) on request and apply appropriate access, retention, and confidentiality controls.

6. Sharing Your Information

We do not sell your personal data. We may share it with trusted service providers who help us operate our business (for example, hosting or scheduling tools), under appropriate confidentiality and data protection terms, and where required by law.

7. International Transfers

As we operate from Kenya and serve clients in the UK, Europe, and the USA, your data may be transferred across borders. Where this happens, we take steps to ensure an appropriate level of protection consistent with applicable data protection law.

8. Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, to meet legal or contractual obligations, or until you ask us to delete it, whichever is sooner.

9. Your Rights

Subject to applicable law, you may have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, to withdraw consent, and to data portability. To exercise any of these rights, contact us at info@pimofydigital.com. You also have the right to lodge a complaint with a data protection authority.

10. Cookies

Our website may use cookies and similar technologies to make the site work and to understand how it is used. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

11. Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The version published on this page, with its “last updated” date, is the version currently in effect.

13. Contact

If you have questions about this Privacy Policy or how we handle your data, email info@pimofydigital.com.

This page is provided for general information and does not constitute legal advice. We recommend having it reviewed by a qualified legal or data protection professional before relying on it.